#150 – Show #19: Lou Carbone, user experience expert.

The Startup Success Podcast

In show #150 Bob and Pat interview one of the foremost authorities on understanding and shaping user experience, Lou Carbone. Why do people love Apple and hate cable companies, smile and recommend your startup to strangers or not go for your application although everything works? It’s all about the way your software and your company makes people feel and what they experience interacting with you and your product.

This is hard stuff for developers to get their heads around, but it’s critical to understanding what affect your products will have on your customers. We had a good talk with Lou, so no startup tool this week.

(Note: The Startup Success Podcast is currently in reruns. This was, show #19, was originally released March 17, 2009.)

Download Show #150 here: StartupSuccess150.mp3 Or if you prefer, Subscribe to the podcast in Apple iTunes.

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Bob Walsh is on twitter at http://twitter.com/bobwalsh or you can email him at bob.walsh@47hats.com.
Patrick Foley is on twitter at http://twitter.com/patrickfoley or you can email him at patrick.foley@microsoft.com

Show Notes:

URLs mentioned in this episode of the Startup Success Podcast:

• Kosmix.
• Lou Carbone : How can developers learn to create better UX?.
• Why Howard Johnsons failed.
• Lou Carbone’s company, Experience Engineering.
• Mix 09